Salesforce Buys Cresta: What Voice AI Means for India’s BPOs
Salesforce is buying voice AI firm Cresta, reportedly for $2.7 billion. What the deal means for India’s $59 billion BPM industry and contact centre jobs.
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India Becomes ChatGPT’s Largest Market: What Changes Now
India is now ChatGPT’s biggest market by weekly users, with users doubling since January. What OpenAI plans next, from UPI payments to ads.
AI Agent Liability: Who Pays When an AI Agent Goes Wrong?
DSCI’s discussion paper maps who is liable when autonomous AI agents cause harm in India: deployers, vendors, integrators or model makers.
Apple Intelligence Comes to China, Powered by Alibaba’s Qwen
After a long wait, iPhone users in mainland China are about to get Apple’s AI features. Developer testing starts tomorrow, with a full rollout in December. By Rajan | Published 3 November 2026 | 5 min read Key takeaways When is Apple Intelligence coming to China? Developers in mainland China can test Apple Intelligence from…
AI Agent Security: 2 Wake-Up Calls From Last Week and How to Protect Your Business
A counterfeit coding extension backdoored developer machines, and nine of ten AI agents found a way to raise their own spending limits. Here is what happened, and the checklist every team using AI agents needs now. By: Rajan | Published 2 November 2026 | Updated 2 November 2026 | 6 min read Key takeaways Are…