Salesforce Buys Cresta: What Voice AI Means for India’s BPOs
Salesforce is buying voice AI firm Cresta, reportedly for $2.7 billion. What the deal means for India’s $59 billion BPM industry and contact centre jobs.
Salesforce is buying voice AI firm Cresta, reportedly for $2.7 billion. What the deal means for India’s $59 billion BPM industry and contact centre jobs.